Account Review Under Section 3 - Missing Authorization Letter & Appeal Response Time During Q4

[cay21]

Amazon has placed my account under review under Section 3. They have asked documentation for two ASINs. For one of the ASINs, I purchased the product directly from the brand using my business card. I have all the supply chain documents except for the authorization letter. For the other ASIN, I have all the documentation as it is a Wholesale item. I am concerned about the ASIN that lacks the authorization letter, as the product is authentic. I have provided Amazon with all the order details, payment statements, and shipment details.
Additionally, I would like to inquire about the typical response time for appeal submissions during the 4th quarter. It has been a week since I submitted my first appeal. Please provide any suggestions you may have regarding these two matters.

 

[cay21]

Enablers Task Force

 

[danmeacham]

@cay21
t's great that you provided Amazon with all the necessary documentation for the ASINs. Regarding the ASIN without the authorization letter, it's understandable to be concerned, but continue to be patient as response times during the 4th quarter can vary.

 

[cay21]

@danmeacham thank you for the info,

 

[mathew95]

the ASIN lacking the authorization letter, consider reaching out to the brand for the required documentation. In the meantime, emphasize the authenticity of the product in your appeal to Amazon. Response times during the 4th quarter can vary,

 

[cay21]

@mathew95 i can try that again, i previously tried for WS few months ago but it was rejected

 

[ompongibarra]

@cay21 brother I will help you And provide you brand authorization letter + brand invoice which one amazon acceptable (valuemakerz agency)

 

[cedrickhoward]

Email them without LOA it will accept if you have brand invoices in pdf form

 

[cay21]

@cedrickhoward invoice are not in pdf form as it normally happens in OA sourcing, it's more like order confirmation email that we receive as a customer from the brand email

 

[cay21]

@cedrickhoward so i just provided the email we receive after payment along with the website screenshot of the brand for order confirmation, where it was showing my order details with my company information

 

[sina]

@cay21 @ineedserioushelp32

 

[mandiest]

Hopefully it'll be fine and your account will be approved.
Thanks

 

[cay21]

@mandiest thank you bhai

 

[micktosin]

Wa Alaikum Assalam. For the ASIN lacking an authorization letter, continue providing all available details; response times during the 4th quarter may vary, but follow up with Amazon Seller Support for updates on your appeal submission. Jazak'Allah.

 

[cay21]

@micktosin i did reach out to them but they don't deal with appeal cases so,, thet just referred back to appeals team.

 

[russman407]

@cay21 yes they don’t. Just be patient. You should receive your response any day now. In case you get a rejection, contact them and ask why your submission was rejected

 

[cay21]

@russman407 theak, Jazak'Allah

 

[grimnazmal01]

emphasize your genuine purchase from the brand with supporting documents. Regarding appeal response time in Q4, it varies, but follow up if it exceeds typical durations. Suggestions: Be thorough, polite, and persistent in your communications.

 

[cay21]

@grimnazmal01 thank you

 

[fieldofroses]

Provide Amazon with additional details about the authenticity of the product without the authorization letter, emphasizing your commitment to compliance. Response times during the 4th quarter can vary, but follow up with Amazon for a status update on your appeal.