Help Needed: Amazon USA Account Deactivation Due to Product Inauthenticity – Seeking Guidance for Reactivation

revivalguy7

New member
Hi,
Recently our Amazon USA account got deactivated under section 3 “Product inauthenticity complaint”
We sourced that product from eBay so we don’t have any invoice for that particular product.
What will be the way forward for the reactivation of the account?
Looking for your kind response.
Regards,
 
@revivalguy7
✅Contact Amazon Seller Support, gather evidence of product authenticity, address sourcing concerns, submit a clear appeal, consider legal help if needed, and improve your sourcing process to prevent future issues.
Thanks 😊
 
These process are mostly taken in Q1 and solved on time. but we can have appeals for it in Q4 too. So yes it can be reactivated
 
Reactivating your Amazon USA account after it's been deactivated due to a "Product inauthenticity complaint" can be challenging without valid invoices. Here are some steps to consider:
1. **Contact Amazon Seller Support**: Reach out to Amazon Seller Support through your Seller Central account. Explain the situation and inquire about the specific reason for the inauthenticity complaint.
2. **Provide Any Documentation**: While you may not have invoices, gather any supporting documentation you do have, such as purchase receipts, communication with your eBay seller, or any other proof of authenticity for the products.
3. **Review Your Product Sources**: Ensure that your sourcing channels are reliable and that you can provide valid invoices for future sales.
4. **Plan for Prevention**: Create a plan to prevent future inauthenticity complaints. This may involve stricter quality control, improved sourcing practices, and enhanced product descriptions.
5. **Appeal Process**: If Amazon provides an option to appeal the deactivation, follow their instructions closely. Be honest and clear in your communication, providing any information that might help your case.
6. **Alternative Supplier**: Consider finding alternative suppliers for the product in question if you can't resolve the issue with your current source.
7. **Comply with Amazon Policies**: Ensure that you're fully compliant with Amazon's policies, including those related to product authenticity, and make sure your listings accurately represent your products.
8. **Monitor Your Account**: Keep a close eye on your account and customer feedback to address any issues promptly.
Reactivating your Amazon account can be a complex process, and success may vary depending on the circumstances. It's essential to maintain open communication with Amazon Seller Support and work diligently to resolve the issue.
 
In such cases, it's essential to reach out to Amazon Seller Support immediately to explain your situation. You can provide any documentation you have, such as purchase receipts, invoices, or any other relevant information that can validate the authenticity of your products. Additionally, communicating your sourcing process and explaining that the product was obtained from eBay may help clarify the situation. Amazon's seller support team may be able to guide you through the necessary steps to resolve the issue and reactivate your account.
 
Back
Top